Frequently asked questions

Yes. Every enquiry with Privateye is handled with strict confidentiality and professionalism. Your information is only shared with the investigation team assigned to your case, and never discussed with outside parties.

Every case is different, so fees depend on the objectives, scope and duration of the investigation. Privateye offers a free confidential consultation first, so the team can understand your situation before quoting a fair, case-specific fee.

Timelines vary with the nature and complexity of each case. Straightforward surveillance assignments can be completed in days, while more complex matrimonial or corporate investigations may take several weeks.

Privateye gathers evidence lawfully and prepares clear, professional reports designed to support legal proceedings. Whether evidence is admissible in a specific case is a legal question, so clients should confirm with their own lawyer.

The first step is a free, confidential consultation, in person, by phone, or via WhatsApp. Privateye's team listens to your situation, explains the typical process, and only proceeds once you're comfortable moving forward.

Yes. Privateye operates under Singapore's Private Investigation Agency licensing regime, and its investigators are led by a founder with over 30 years of Singapore Police Force experience.

Singapore courts generally expect more than suspicion — documented, timestamped evidence such as surveillance findings or a clear pattern of contact carries far more weight. Privateye prepares reports in a format suited to being shared with your divorce lawyer, though admissibility in your specific case is a legal question best confirmed with them.

Yes. Verifying a partner's background, history, and general reputation before marriage is a common request, similar in method to Privateye's other background-check work — discussed and scoped at a free, confidential consultation.

Yes, this falls under Privateye's family and matrimonial services. These cases are handled with particular discretion, and typically focus on establishing verifiable facts relevant to a custody matter rather than making judgements — that remains for the court and your lawyer.